I am Himani, a product designer from Raleigh.
I started my professional career as a graphic designer, after completing my Bachelor’s degree in Advertising and Marketing, and shortly after getting a certification in Print Media, Visual Effects & Motion Graphics I entered the world of broadcast.
During my career, I have worked for leading broadcasters around the world as a real-time broadcast designer. I started working as a Designer for a broadcasting graphics company called Wasp3d, then went on to become a Product Specialist. As a product specialist, working on several projects that had me work directly with clients, understanding their needs, and coming up with solutions in form of product features, I discovered my passion for product designing.
Project 01
My Opportunities
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Client: HealthTrust Performance Group
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Supply Expense, or 'My Opportunities,' is an analytic dashboard that gives HealthTrust members a straightforward way to analyze and take action on opportunities, particularly in the field of med-surge.
MY ROLE
Served as the lead UI/UX designer, dedicated to enhancing the Member Portal Experience by presenting actionable data and analytics relevant to Member spending and potential cost savings. Key responsibilities included:
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Conducting comprehensive user research and prototyping to validate solution concepts.
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Worked in adherence to lean UX principles, fostering close collaboration with the product team to streamline processes and deliver user-centered solutions effectively.
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Creating low-fidelity wireframes, high-fidelity visual mocks, and interaction designs to guide the development process.
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Collaborating closely with development teams to ensure seamless alignment between UI/UX and design specifications.
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Implementing usability testing to gather feedback and iterate on design improvements.
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Analyzing user feedback and data metrics to inform design decisions and enhance user experience.
ROLE & DURATION
Senior UX Consultant
Research, Discovery,Persona & Journey Map Development, Information Architecture, Visual Design, Prototyping.
Team: Product Manger, Product Owner, UX Designer, UX Researcher, Development Team & Testing Team
(Sep 2022- Oct 2023)
MY DESIGN PROCESS
Project Overview
Client- Headquartered in Nashville, Tennessee, HealthTrust (HealthTrust Purchasing Group, L.P.) serves over 1,800 hospitals and healthcare systems in the U.S. and the UK, along with 57,000+ non-acute locations. Committed to enhancing provider performance, they employ an aligned membership model, offering total spend management advisory solutions fueled by operator experience, scale, and innovation.
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As the lead designer at Insight, I spearheaded the redesign of the Supply Expense (or 'My Opportunities') analytic dashboard within the HealthTrust member portal. This initiative aimed to enhance user satisfaction and align the portal with HealthTrust's commitment to delivering an exceptional member experience.
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Key Responsibilities
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Enhancing User Experience: Implemented improvements to enhance overall usability and accessibility, ensuring a seamless navigation experience and reducing user friction.
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Redesigning User Interface (UI): Led efforts to create a visually appealing and consistent UI design for the dashboard, aligning it with modern design trends and standards.
Impacts and Results
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Empowering Members: HealthTrust members now have the capability to efficiently analyze data and make informed decisions to optimize supply expenses within the med-surge domain.
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Increased Engagement: The implementation of a user-friendly interface and streamlined functionalities has led to heightened engagement and positive feedback from users.
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Collaborative Success and Future Outlook:
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Through our collaboration with Insight, HealthTrust has recognized the critical importance of User Experience (UX) and its direct impact on member satisfaction. This partnership has prompted HealthTrust to take a significant step forward by deciding to establish a dedicated full-time UX design team. This strategic move underscores HealthTrust's commitment to continuous improvement in their digital offerings, ensuring sustained enhancement of member experiences and services.
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